making life an experience

No booking Fees | Only official packages | No credit card fees | Free delivery

Making a Booking

Is it safe to buy online?

It is important that you are happy with purchasing online from any supplier, and Circuit are proud to only sell packages online that are authorised and official. Buying from an authorised reseller with official status shows that the supplier is endorsed by the event rights holder. If you are unsure about anything then Circuit are happy to supply contact details for any rights holder, who will then be able to verify our appointed status, and our ability to legally offer the products for sale. We will also supply contact details of customers who will be happy to provide testimonials.

Is it safe to submit information and purchase through the Circuit online booking system?

Yes, all transactions are carried out using secure server technology.

What is the minimum age for making a booking?

You must be over 18 to make an online purchase from Circuit Hospitality. As confirmation of the terms and conditions of booking you must confirm this.

Can I make a provisional booking?

If you wish to reserve a package, whilst agreeing final numbers or attendance, we are able to do this on a short-term basis. Please contact or email the office to confirm a provisional request. Any provisional booking will be subject to availability and the managements discretion, and we will notify you when the provisional holding of places will expire.

Can I make a provisional booking?

If you wish to reserve a package, whilst agreeing final numbers or attendance, we are able to do this on a short-term basis. Please contact or email the office to confirm a provisional request. Any provisional booking will be subject to availability and the managements discretion, and we will notify you when the provisional holding of places will expire.

How far in advance do I need to book?

It is always best to book as early as possible to ensure access to the best possible facilities. Seating and tables will be allocated on a first come first served basis.

How do I pay for my purchase when booking online?

To guarantee that you secure the packages you require, all bookings will need to be paid for using a Credit or Debit Card. All major credit and debit cards are accepted and we do not charge any credit card fees.

I have a confirmed booking but I wish to cancel, can I get a refund?

All hospitality packages are non-transferable and non-refundable, subject to our terms and conditions. We will endeavour to re-sell your packages if for a genuine reason you cannot attend, but cannot guarantee this

Can I pay a deposit to secure my packages?

If you wish to pay a deposit to secure a package then contact the sales team to discuss payment terms. As long as the event is more than four weeks away we will be happy to take a deposit payment (normally 25% of the total booking value), for you to secure the booking. Full payment is then due 6 weeks before the event. If you are using a promotional code or discount voucher then full payment must be made at time of booking.

Can I pay by cash, cheque or bank transfer?

If you wish to secure your packages online, and then pay by cheque or bank transfer at a later date, select ‘invoice’ as the payment method – the secure system will then create an invoice for payment at a later date. Upon receipt of your invoice you can choose to pay by cheque or bank transfer, on the terms specified on the invoice. Alternatively call the office to make your booking and an invoice will be raised for you to complete payment.

 

Are there any hidden costs?

There are no hidden costs, the price shown is always the price to be paid, plus vat.  We do not add any booking fees or payment charges, and we do not charge for postage, wherever you are based.  

Is there a surcharge for paying by credit card?

There is no surcharge for any payment method you choose, the price quoted is the price you pay, plus vat. 

Can I amend my booking once I have completed the online purchase?

Subject to our Terms and Conditions, we will always do our best to assist with any changes you require but they can often be subject to availability, and there may be an amendment charge for the changes.

Are prices per person?

Prices are shown per person, unless specified otherwise.

Is VAT included?

All prices quoted are exclusive of VAT, unless otherwise stated.

What happens when I email an enquiry?

Circuit will attempt to reply to all email enquiries with 4 hours. Email enquiries after 5pm on a Friday will be dealt with within 4 hours of the next working day, during office hours.

 

What are your office hours?

The Circuit office is open Monday to Friday, from 8.30am to 5.00pm. There is an out of hours answering service, so if you do have a query or enquiry that is urgent contact 01454 201210 and your call will be forwarded for response, or email bookings@circuithospitality.com 

Can I book over the phone?

Yes, if you would like to speak to a member of the team to place your booking then that is fine.

Minimum numbers

There are no minimum numbers when you are making a booking. There may be a minimum number of places for a private table, but this will be specified.

I have a large group I wish to book for, can I complete this online?

Yes. When you have selected your required event, you will be able to select the number of packages to purchase, up to the maximum available.

Which events can I purchase online?

You can book any package that displays the “Add to cart” button in the price grid.

What are the terms and conditions of sale when I purchase packages?

In order to complete your online purchase you will need to read and accept our terms and conditions, when asked to do so. Click the link at the bottom of this page to view our full Terms and Conditions, or contact us at enquiries@circuithospitality.com

How do I purchase hospitality online?

Once you have selected ‘Add to cart’ you will be directed through our secure online booking process. If this is the first time you have purchased from Circuit online you will need to register. If you have previously registered online with Circuit you need to login with your existing login details (email and password). Once you have confirmed the event you wish to purchase you will be able to confirm the quantity of packages you require. When happy you will be asked to proceed to the checkout to confirm your payment details, or to request an invoice. The total amount due will be displayed. Once payment details have been verified an email confirmation will be sent to the email address you provided. If for any reason you do not receive an email confirmation within 24 hours please call the office on 01454 201210, or email enquries@circuithospitality.com

Is there a surcharge for paying by credit card?

There is no surcharge for any payment method you choose, the price quoted is the price you pay, plus vat. 

About Our Packages

Are drinks included in the price?

Most of the packages that we offer include a complimentary bar, including both alcoholic and soft drinks – as specified in the package details. At some venues the contents of each package may differ slightly, so if there is something you require clarification on then please do not hesitate to contact us.  

Will I know where I will be sat in the Stadium when I make my booking?

Yes, we will be able to advise you of the seat details for all packages when booking. If booking online the package will show the seating location, under package details. When buying any hospitality the supplier should always be able to provide block and seat numbers. Official suppliers will always hold bona fide tickets provided directly by the rights holder.

Do children and infants need a match ticket?

Yes, if you intend to take an infant or child to an event you may require an entry ticket for the event. If you would like clarification on this for the event you are interested in then please do not hesitate to contact us, as every venue is different in their policy.  

Can I buy a match ticket only?

It is not possible to provide ticket only packages for football, we only sell authorised hospitality packages.  The closest package to a ticket-only option is our range of ‘sports bar’ products, where food and drink is not included, but is available to purchase on the day if required. 

What is included in the cost?

Everything that is included will be listed under the package details. Every package includes a match ticket for the event, as well as a variety of other elements such as dining, complimentary bars, match programmes, etc. If you have a question about what is included then do not hesitate to contact a member of the Circuit team.

Is parking included?

Most of the packages that we provide include car parking, and if so it will be specified in the package details. In most cases, unless specified, car parking passes will be supplied one for each four guests. If you require additional parking these can be purchased separately, subject to availability, or you can go on the waiting list should any passes be unused. Some venues sadly do not offer parking, and we offer details of alternate transport or parking arrangement that may be available.

After you have made a booking

What documents do I need to take with me when I attend my event?

You will need to take your match ticket with you. You will receive these via post. If you request to collect your match tickets on the day of the event, or if you purchase your packages within 3 days of the event, you will need to collect your match tickets on the day of the event. You will be provided with an e-ticket confirmation, which you will need to take to collect your tickets, with photo ID for proof of identity.

What happens after I submit my details to make a reservation?

After you have purchased your packages online you will receive an email confirmation detailing exactly what you have purchased. This will include all your booking details. If you have any questions after you receive your confirmation then please do not hesitate to contact us immediately.

When will I receive tickets/packages for the event?

We generally attempt to send out packages approximately 2 weeks before the start of an event. Tickets will not be sent out without cleared payment. In some circumstances tickets can be sent earlier if they are required for a gift, so please do not hesitate to ask if this is required. If you purchase tickets with less than 3 days to go before the event, then you may be required to collect the tickets at the venue on the day.

Delivery

If you purchase online there will be no additional charge for delivery. Your match tickets and event documentation will be delivered via recorded delivery, unless you request to collect them at the venue. All packages delivered with the UK will need to be signed for when delivered. When you receive your tickets please check them immediately to ensure the contents are correct. If the tickets do not match what you have ordered then you must notify us immediately. If you have not received your match tickets and documentation four working days before an event please contact us on 01454 201210, to check there has not been a problem with delivery.

Celebrations

If you have purchased your packages as part of a gift or celebration then, with enough notice, we can arrange cakes, cards or public address announcements in the suite. A charge may be applicable.

Hotel accommodation

If you require hotel accommodation to go with your booking then please contact us. We have relationships with many hotels near to our select venues, and can provide a bespoke quote for a hotel that suits you.

Can I specify catering arrangements for guests?

If you have any special dietary requirements for anyone in your party then please notify us at least 7 days in advance. In most cases vegetarian options are provided as a matter of course in all-inclusive packages, but we can also accommodate other dietary requirements with notice, including gluten free, halal, kosha. An additional charge may apply, but we will notify you of this at the time of your enquiry. All of our all-inclusive packages also offer a children’s menu that can be selected on the day. Sample menu’s for all our packages can be found on the package page of the product you are interested in.

Private tables

Circuit will always try to accommodate your booking on a private table, but it is subject to availability. A booking of between 8 and 12 will in most cases guarantee a private table, but the earlier you book the more the likelihood that we can accommodate you on a private table. If you have a special request for table configurations then let us know at time of booking and we will endeavour to accommodate this.

Dress code

The dress code differs slightly for each event, although the general rule is smart casual. When we send your match tickets and event documentation check the dress code carefully, as each venue is different when it comes to what is allowed. Guests can be turned away for not adhering to the dress code provided. If you have any questions then do not hesitate to ask, it is always best to check.

Can we bring our own branding, theming or promotional material?

Occasionally it is possible to take branding or promotional material to an event, especially if you have a private facility. Contact us if this is something you would be interested in doing, or to check whether it is possible.

Where is the best place to meet my guests?

The best place to meet your guests is within your facility. Our hostesses will escort you and your guests to your table upon arrival. When you make your booking we will request a lead name from you, so that if you and your guests arrive at different times the hostess will match your guests to your table on their arrival.

Other Questions

Why are unofficial agents often cheaper?

Sometimes you may come across an unofficial agent offering a cheaper package for an event. If you buy from an unofficial agent there is no guarantee that they actually own or have access to what they are trying to sell you. They may be trying to access tickets illegally, and often the facilities can be off-site, if they even exist at all. Don’t be fooled by the telesales that offers a table that a client has cancelled, and is therefore a real bargain. In many cases these tables are not as good as the official ones, and are often still no better than standard market value. Don’t always base your decision on price, paying less doesn’t always mean value for money. In some cases you may receive an inferior product, or no product at all.

Can you provide hospitality for an event not listed on your website?

Yes. We can source and create any bespoke events that may be requested by our clients, or can provide packages or tickets for all mainstream sporting and cultural events. Although we are the leading football hospitality provider in the UK, we do source and provide a wide range of other hospitality events for our clients.

Can you keep me updated on up and coming events?

We update our website with any new events on a very regular basis. We send out weekly newsletters to keep clients up to date with details of any events or offers that are currently available. To sign up to receive our e-newsletters register here.

Any other questions?

If you have any questions that are not covered in these FAQ's please contact a member of our team, who will be delighted to help you, on +44(0) 1454 201210.